Frequently Asked Questions

Can I cancel my order?

Under the statute laws for Consumer Protection and the Distance Selling Regulations 2000 (which may be amended from time to time), You have the right to cancel your contract for the purchase of your goods at any time up to seven working days after delivery. ("Cancelled Goods")

You may cancel your order by simply writing to us or e-mailing us at sales@baggitz.com.  However in order to cancel your goods you must communicate that you wish to do so in writing and it must be received by us no later than seven working days after delivery.  To qualify for a refund under the regulations the Cancelled Goods  must be returned  in a resalable condition.

If your items have been dispatched you are responsible for paying the correct postage to return the Cancelled Goods to us.

You are responsible for Cancelled Goods until they are received by us.

If we do not receive your Cancelled Goods back from you then we may arrange for collection of the Cancelled Goods. This will be at your sole cost.

We will refund the relevant cost of your Cancelled Goods only when the Cancelled Goods are received by us. This will be done as soon as practicable and in any event within 30 days after receipt of the Cancelled Goods by us.

What do I do if my item is not what I thought it would be?

If your item is not what you thought you were buying, you may return the item in accordance with the procedure and your rights above.  Remember all goods returned MUST be in a resalable condition to qualify for a refund. 

Can I return my purchase if it arrives damaged?

If your item is damaged in any way, please let us know and return the item in accordance with the procedure above.  You will receive a replacement or a full refund including postage.

Is Your Site Secure?

We use the trusted services of PayPal  to process your order on line. Please see our Privacy Policy for further information.

I do not want to order on-line, what are my alternatives?

We are happy to take orders by telephone, post or fax. Your order is not accepted until we receive a cleared payment.

Additional Information

Privacy Policy

Baggitz is committed to protecting the privacy of our site visitors and customers. We will not disclose information to third parties except where it is a necessary part of providing a service to you i.e. arranging for a product to be sent to you.

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have purchased from our store, subscribed to our newsletter or advised us of your e-mail address, post & telephone, we may occasionally update you of promotional opportunities via these communication tools.

We keep a record of your purchases with us and this means we can forward you the most relevant latest offers and also deal with any problems you may experience with your order. We keep a record of any e-mail correspondence you send us to keep track of any problems or concerns you have had with our products or service.

By subscribing to the Baggitz newsletter and providing us with your e-mail, postal address and/or telephone number, you consent to receive information from us regarding our latest products and special offers which we think may be of interest to you.

I will NEVER disclose any of your personal information to any third parties. This means that your name, address, e-mail, telephone, and credit/debit card details will NEVER be passed on to anybody else. I only collect and keep this information in order to process your order.